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Frequently Asked Questions

Frequently Asked Questions

General

Answer: BigPerx.com is a site designed to offer Exclusive deals on Branded Products for Corporate employees. These include special deals that are customized for each company and may vary from time to time.

Answer: After registration and verification process completes, you should be able to login using your credentials and view the ongoing specials.

Answer: If you like a product that is in stock, just click “Add to Cart” to finalize your order in 4 easy steps. You can choose from a range of options – adding suggested products for your order, send it as a gift, personalize your gift, and choose among different payment and shipping modes.

Order change and returns

Answer: You can change or update the order till we send the shipment notice by using the contact us details on the home page

Answer:You can cancel the order for no charge before we ship the order. However if the order is shipped it can no longer be cancelled.

Answer: You can return the unopened item by contacting our customer service within 101 days of receiving the order. We will arrange to pick it up from you. Once the item reaches us in its original sealed package, we will refund your order after deducting our shipment charges.

Answer: You can return a defective item by contacting our customer service within 7 days of receiving the order. We will arrange it to pick it up from you. Once the item reaches us and we confirm the problem, we will ship a brand new replacement for no additional charge to you. If it’s after 7 days, we would request you to contact the nearest Manufacturer's service center for warranty repairs.

Payment Options

Answer: Currently BigPerx offers a range of payment options as below:

  1. Check Deposit/Electronic Fund Transfer in HDFC Bank and ICICI Bank for zero additional cost.
  2. Credit Card/Net-Banking – 3% additional fees will be charged for this.
  3. EMI (using HDFC Bank Credit Card) for 3, 6 & 9 months each with a one time, processing fees that varies based on term.
  4. Cash On Delivery ( You have to pay in cash at the time of order received)

Answer: Yes. BigPerx.com would be process any order as a gift. Kindly specify the shipping address if it’s different in Step 2 of the checkout process.

Shipment and Delivery

Answer: We deliver to 7500 pincodes in the country and our Shipment module in step 2 reflects the same.

Answer: By default, most of our products purchased on site are eligible for “Free Super Saver Shipping” wherein the item will leave our premises within 7 working days of placing the order. It may take additional 1-4 days for the items to reach you. This helps us pass on additional savings directly to you.

Answer:This option is useful when you want the item to be shipped within 2 business days of receiving the order by paying a small extra fee for quicker order handling.

Answer: Depending on your preference, we will notify you by Email or SMS or both when the item is shipped. Please inform us if you have not received the order within 7 working days and we will investigate the issue.